Beaverton woman hit $8M jackpot, gets no money

Machine at Lucky Eagle Casino malfunctioned, staff said

Veronica Castillo shows a picture of the jackpot she hit at Lucky Eagle Casino, only to be told the machine malfunctioned. Nov. 5, 2015 (KOIN)
Veronica Castillo shows a picture of the jackpot she hit at Lucky Eagle Casino, only to be told the machine malfunctioned. Nov. 5, 2015 (KOIN)

BEAVERTON, Ore. (KOIN) — Veronica Castillo is still pretty upset. She hit the jackpot at a Lucky Eagle Casino slot machine and won $8 million.

Except the casino said it was a machine malfunction and gave her $80.

Veronica Castillo thought she hit the jackpot at Lucky Eagle Casino, only to be told the machine malfunctioned. Nov. 5, 2015 (KOIN)
Veronica Castillo thought she hit the jackpot at Lucky Eagle Casino, only to be told the machine malfunctioned. Nov. 5, 2015 (KOIN)

The mortgage loan officer took her mother to the casino in Rochester, Washington last weekend. She put $100 in a machine and hit the jackpot — she thought.

“I was very excited, happy,” she told KOIN 6 News. “Then I couldn’t believe it.”

The casino staff came over and told her the machine malfunctioned.

“They shut off the machine, took it away, printed out a ticket and gave me $80.”

The casino machines have a sticker that says a malfunction of the machine voids all pays and plays.

“To me, it’s cheating, may even be fraudulent,” Castillo told KOIN 6 News. “My first thought was, how many people has this happened to? They think they won, then going away empty-handed.”

Casino CEO John Setterstrom, who has been with the casino since before it opened in  1995, told KOIN 6 News this has never happened there before. He said he is working to get answers from the manufacturer and wants to keep Castillo as a customer.

She is working to get an attorney.

Veronica Castillo thought she hit the jackpot at Lucky Eagle Casino, only to be told the machine malfunctioned. Nov. 5, 2015 (KOIN)
Veronica Castillo thought she hit the jackpot at Lucky Eagle Casino, only to be told the machine malfunctioned. Nov. 5, 2015 (KOIN)

Comments are closed.