BEAVERTON, Ore. (KOIN) — Veronica Castillo is still pretty upset. She hit the jackpot at a Lucky Eagle Casino slot machine and won $8 million.
Except the casino said it was a machine malfunction and gave her $80.
The mortgage loan officer took her mother to the casino in Rochester, Washington last weekend. She put $100 in a machine and hit the jackpot — she thought.
“I was very excited, happy,” she told KOIN 6 News. “Then I couldn’t believe it.”
The casino staff came over and told her the machine malfunctioned.
“They shut off the machine, took it away, printed out a ticket and gave me $80.”
The casino machines have a sticker that says a malfunction of the machine voids all pays and plays.
“To me, it’s cheating, may even be fraudulent,” Castillo told KOIN 6 News. “My first thought was, how many people has this happened to? They think they won, then going away empty-handed.”
Casino CEO John Setterstrom, who has been with the casino since before it opened in 1995, told KOIN 6 News this has never happened there before. He said he is working to get answers from the manufacturer and wants to keep Castillo as a customer.
She is working to get an attorney.