PORTLAND, Ore. (KOIN) — The Better Business Bureau has received several complaints about a salon that is accused of taking people’s money for spa packages but not delivering services.
The BBB said women have filed complaints accusing Bella Vita Spa and Wellness of accepting money for laser hair removal. Many said when they called to make an appointment, the salon was closed.
Fernanda Heyworth is one of those women. She first saw the deal on Groupon last fall for laser hair removal at Bella Vita Spa and Wellness. When she called the spa, the person on the phone offered her a better deal if she bought in person.
“It was just one person running the business and she was cheerful and friendly. It was fine.” Heyworth told KOIN 6 News.
She paid $300 for a year long package. She went to three appointments and tried to schedule her fourth appointment in April. She was told the laser equipment needed maintenance. She kept trying to reschedule via phone, but she always got a message saying the number wasn’t accepting calls.
The business is licensed to a woman named Kimberly Beddor. KOIN 6 News left phone messages for Beddor and the doors of the salon were locked.
The Southeast Portland salon has a D+ rating with the BBB. To date, it has received five complaints against the salon and the Oregon Department of Justice has received two.