Pearl District dog center closes, no refunds made

The franchised Zoom Room dog training center closed unexpectedly

Customers of Zoom Room dog training center in the Pearl District were surprised to hear the business closed unexpectedly. March 19, 2015 (KOIN 6 News)
Customers of Zoom Room dog training center in the Pearl District were surprised to hear the business closed unexpectedly. March 19, 2015 (KOIN 6 News)

PORTLAND, Ore. (KOIN 6) — Customers of a popular dog training facility in the Pearl District said they’re out big bucks after the business closed its doors suddenly, without warning.

“It was disappointing to pay money and not be able to use it,” Natalia Quiroga told KOIN 6 News.

The Zoom Room dog training center in the Pearl District provides dogs in urban settings with a space to train, socialize and shop.

Customers want their money back so they can take their business to other local doggie centers. (KOIN 6 News)
Customers want their money back so they can take their business to other local doggie centers. (KOIN 6 News)

A message on Zoom Room’s website informed customers that its Pearl District location had closed unexpectedly:

“We are extremely sad to report that the Portland Zoom Room location has closed. This comes as much a shock to us as it does to you. We know how much the staff has profoundly enjoyed working and playing with you and your dogs, and this is such an unfortunate turn of events.”

While many Zoom Room clients were disappointed by the news, many said they suspected this outcome — especially in the high-rent Pearl District.

“They weren’t that busy all the time, no classes,” Zoom Room client Eric Osborn said.

The owner of Portland’s Zoom Room is a franchisee. KOIN 6 News reached out to the business’ corporate headquarters, and a spokesman said they are actively looking for new franchisees to take over the Pearl District store.

Still, customers who put money down said they would like to be refunded so they can take their business elsewhere.

“100 bucks isn’t a lot, but we want our money back,” Quiroga said. “We want to be good dog parents.”

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