Post-McAllister, Legacy changes complaint rules

Jeffrey McAllister faced more than a dozen charges, will spend 15 years in prison

Legacy Emanuel
The Legacy Emanuel Medical Center Adult Emergency room in north Portland. (KOIN 6 News)

PORTLAND, Ore. (KOIN 6) — In the wake of the Jeffrey McAllister case, Legacy Health said they instituted changes to the way they will respond and investigate claims of sexual abuse.

McAllister was sentenced Wednesday to 15 years in prison for abusing 10 women at the hospital. He worked at Legacy Emanuel Medical Center as an emergency room technician from 2005-2008 and as a registered nurse from 2008-2013.

In a statement to KOIN 6 News, Legacy’s Brian Terret outlined what the organization did, system-wide, since McAllister was arrested in July 2013.

Terret said “there is no established, widely recognized protocol for exactly how hospitals and health systems should investigate and handle claims of sexual abuse.”

But he also said there are four areas Legacy will focus on to enhance their process.

“Immediately respond to claims of inappropriate behavior; 2) Focused training for employees and physicians; 3) Information sharing and centralized record-keeping; 4) Better coordination and team continuity in the investigatory process.”

He said they also put into place “immediate and automatic administrative leave for any complaint of inappropriate behavior” that was not related to care.

The 10,000 employees will have training in how to record and respond to complaints of this type, brought in training for internal investigators to handle these complaints, and will require every investigator to be involved in every interview.

Terret said Legacy also developed more stringent protocols for documentation and a single spot for all complaints to go, “including unfounded complaints.”

With the criminal proceedings against McAllister over, focus now shifts to a multi-million dollar lawsuit at least five victims filed against the hospital.

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